Support

What to include

• The email address you sign in to Otto with.
• Where it happened: the web app, the iPhone or Android app, or Slack (with your workspace name).
• What you did, what you expected, and what happened instead.
• A screenshot, if you can take one.

Never send your password or a link code. We will never ask for either.

Help with Otto for Slack

Otto doesn’t reply

Otto only answers in its private message, not in channels or group messages. Open the private message with Otto and send /otto help. If it says the chat isn’t linked, follow the steps on Otto for Slack to link it.

Access stopped or Slack removed Otto

In Otto, open Settings → Integrations → Slack, select the workspace and choose Reconnect this connection. Then send the fresh command in the same private message.

Remove Otto from Slack

In Settings → Integrations → Slack, select the connection and choose Revoke connection. A workspace admin can also remove the app from Slack’s Manage apps page. What happens to your Slack data.

Billing, privacy and guides

• Billing and refunds: email support@ottomail.app or read the refund policy.
• Data and privacy requests: email privacy@ottomail.app.
• Step-by-step guides: Otto docs.