Shared drafts
TeamDraft a reply together. Anyone on the team can pick it up and send, with visible editing and save status.
Some replies need a second pair of hands. On any shared-inbox conversation, open the team draft, a shared scratchpad your whole team can write in. It autosaves as you type and shows who edited it last, so a teammate can pick up where you've left off and hit Use in reply to drop it straight into the composer.
Saves use revisions to catch a teammate’s edits that landed in between. If a conflict or save error shows up, your local text isn't lost: it stays available while you look at the latest version and retry. A shared draft is still just a draft. Use in reply copies it into the normal composer, where sending follows the usual action flow.
How to use it
- 1Open a shared thread. In a team mailbox, open the conversation you want to answer together.
- 2Write the team draft. Expand Team draft and start typing. It'll save for everyone automatically.
- 3Send it. Anyone taps Use in reply to load it into the composer and send.