AI for teams

Everything Otto does for one inbox, it now does for the team:

• Handoff brief — before you reassign a thread, ask Otto for a 3-bullet brief: last activity, open items, and the customer's tone.
• Contact history — ask Otto for your team’s earlier conversations with a sender when you need background. Shared durable preferences are managed separately in Memory.
• Smart triage — assign by voice ("give this to Jordan") or let Otto balance new threads across the team.
• Team digest — ask for a snapshot of open, pending and unassigned work. Configure an automation separately when you want recurring delivery.

Ask in plain language — Otto knows when you're in a team mailbox and acts on the right one.