All guides
Teams

AI for teams

Team

Otto's AI, working for the whole team: handoff briefs, cross-thread memory, smart assignment and a daily digest.

Otto
Summarize my unread and star anything urgent

3 need a reply. I starred the contract from Legal and the invoice from Stripe.

LGLegalContract — please review
STStripeInvoice #2048 due Friday

Everything Otto does for one inbox, it can now do for the team.

Before you reassign a thread, ask Otto for a handoff brief: a 3-bullet summary of the last activity, the open items and the customer's tone. When you need background on a sender, ask for your team’s earlier conversations with them (that's contact history). Shared durable preferences are managed separately in Memory.

For smart triage, assign by voice ("give this to Jordan") or let Otto balance new threads across the team. The team digest is a snapshot of open, pending and unassigned work, and you get it by asking. If you'd like it delivered on a schedule, set up a routine separately.

Ask in plain language. Otto knows when you're in a team mailbox and acts on the right one.

How to use it

  1. 1Open the assistant. Press ⌘J in a team mailbox and ask for a handoff brief or the team digest.
  2. 2Let it triage. Say "assign this to the least-busy person" or name a teammate.
  3. 3Invite by chat. Ask "invite sam@acme.com to my team" and Otto sends the invite.

Just ask Otto

“Brief me on this thread before I hand it off”“Have we talked to this sender before?”“How's the team inbox?”“Invite sam@acme.com to my team as an admin”